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Requests

The Requests feature lets you submit structured requests to platform administrators — for more GPU quota, new storage, image access, feature suggestions, or bug reports.

Access: All authenticated users.

Request Types

Type When to Use
Resource Need more GPU/CPU quota, additional storage capacity, or new resource allocation
Access Need to join a group, access a shared PVC, or get elevated permissions
Feature Suggest a new platform feature
Bug Report a platform issue
Question Ask a general question to platform administrators
Other Anything that doesn't fit the above categories

Request Lifecycle

stateDiagram-v2
    [*] --> Submitted : User submits form
    Submitted --> UnderReview : Admin opens request
    UnderReview --> Approved : Admin approves
    UnderReview --> Rejected : Admin rejects
    UnderReview --> Submitted : Admin requests more info
    Approved --> [*]
    Rejected --> [*]

My Requests Page

Requests list page Figure 1: Requests list showing request cards with type tags, status badges, and creation dates.

The Requests page lists all requests you have submitted, with:

  • Type tag — coloured label (Resource, Access, Feature, Bug, Question, Other)
  • Status badge — Submitted, Under Review, Approved, Rejected
  • Title — your request title
  • Created — submission date
  • Click any request to open the detail view with the message thread

Submit a New Request

  1. Click Requests in the left sidebar.
  2. Click + New Request (top-right).

New request form Figure 2: New request creation form with type selector, title, and description fields.

  1. Fill in the form:
Field Description
Project Optional — link the request to a project so admins see its current GPU quota. The selected project's GPU bar appears beside the picker.
Type Select the request category from the tag grid (Resource, Access, Feature, Bug, Question, Other).
Title Short, descriptive title (e.g., "Request 4 GPU units for project LLM-Training").
Description Rich-text editor — supports formatting, code blocks, and inline image uploads. Drag screenshots in to attach evidence.
  1. Click Submit.

Be specific in your description

A clear description speeds up admin review. For resource requests, include: which project needs the quota, how many GPUs you need, for how long, and the research objective.

Image Requests

When you need a base image that is not in the platform's allowed list, use the Request Image form (linked from the project Images tab and the dashboard image catalog). It is a structured request type that an admin can act on without back-and-forth.

Field Description
Registry Optional. Defaults to docker.io when blank.
Repository Image path without tag, e.g. pytorch/pytorch or nvidia/* (use * for wildcard requests).
Tag Optional. Defaults to latest, or * when the repository is a wildcard.

A live preview shows the canonical image reference admins will review. Once approved, the image is added to the platform allowlist and becomes selectable from the workspace and deploy forms.

Track Your Request

  1. Open your request from the list.
  2. The detail page shows the full message thread.
  3. If an admin asks for more information, you'll see their message in the thread — reply using the text box at the bottom.

Request detail with message thread Figure 3: Request detail page showing status history and message thread between user and admin.

Common Questions

How long does it take for a request to be reviewed?

Review times vary. Resource requests typically take 1–2 business days. Bug reports are triaged as soon as possible.

My request was rejected. Can I resubmit?

Yes. Create a new request with updated details. Reference the previous request number in your description if helpful.

I don't see a notification when my request is approved.

Check your notification settings under Settings → Notifications. Make sure email notifications for request updates are enabled.